COOKIE POLICY

Introduction, Scope and Object

This Privacy and Cookie Policy explains how CINCO collects, uses, processes, stores, discloses, and protects personal data and other information when users access, browse, interact with, or make purchases through the website www.cinco-store.com and related services (the “Services”).

CINCO is operated by Furtado e Pereira, LDA, which acts as the Data Controller for the purposes of applicable data protection laws.

CINCO operates this website and online store, including all related content, features, tools, products, and services, in order to provide users with a curated shopping experience. The Services are powered by Shopify, which enables CINCO to provide e-commerce functionalities, including hosting, checkout, payment processing, analytics, and infrastructure services.

This Policy applies to all users of the Services, including visitors, customers, account holders, and any individual interacting with CINCO through the website or related communications.

This Policy should be read together with CINCO’s General Conditions of Use. In the event of any conflict between the Terms of Service and this Policy, this Policy shall prevail with respect to the collection, processing, and disclosure of personal data.

By accessing, browsing, creating an account, placing an order, or otherwise using the Services, users acknowledge that they have read and understood this Policy.

Legal Framework

This Policy is designed to comply with applicable data protection laws, including:

• the General Data Protection Regulation (GDPR) (European Union);
• the ePrivacy Directive (Cookies);
• the California Consumer Privacy Act (CCPA) and related laws;
• the California “Shine the Light” law;
• the Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada);
• the Lei Geral de Proteção de Dados (LGPD) (Brazil);
• the Act on the Protection of Personal Information (APPI) (Japan);

and any other applicable data protection legislation depending on the user’s location.

Scope of Data and Information Collected

CINCO may collect and process the following categories of information:

Personal Data

Information that identifies or can be linked to an individual, including:

• name;
• email address;
• phone number;
• billing and shipping address;
• account credentials;
• preferences and settings.

Financial and Transaction Data

• payment details (processed securely via providers);
• transaction history;
• order details;
• returns and exchanges.

Usage Data

Collected automatically and may include:

• IP address;
• browser type and version;
• device type and operating system;
• unique device identifiers;
• pages visited and navigation paths;
• date and time of visits;
• time spent on pages;
• diagnostic and performance data;
• data transmitted automatically by the browser.

Behavioural and Interaction Data

• products viewed;
• cart activity;
• wishlist activity;
• interaction with content and campaigns.

Cookies and Tracking Technologies

CINCO uses cookies and similar tracking technologies to ensure proper operation, improve performance, and personalise the user experience.

These technologies may include:

• cookies (session and persistent);
• web beacons (clear GIFs);
• pixel tags and tracking pixels;
• scripts and embedded tracking technologies.

Cookies are small text files stored on a user’s device and may be used to recognise returning users and store preferences.

Categories of Cookies

The website uses the following categories:

Strictly Necessary Cookies

Required for the operation of the website, including:

• secure login;
• shopping cart;
• checkout;
• fraud prevention.

These cookies cannot be disabled.

Analytical and Performance Cookies

Used to:

• analyse traffic;
• measure performance;
• improve services.

Functional Cookies

Used to:

• remember preferences (language, currency);
• personalise user experience.

Marketing and Advertising Cookies

Used to:

• deliver personalised advertising;
• track behaviour across platforms;
• measure campaign effectiveness.

Third-Party Cookies

Set by providers such as:

• Shopify
• Google Analytics
• Meta (Facebook)
• TikTok
• Klaviyo
• Klarna
• YouTube
• affiliate platforms

These providers process data under their own policies.

Consent and Cookie Management

Non-essential cookies are only used with the user’s prior consent, in accordance with GDPR and applicable laws.

Upon visiting the website, users are presented with a consent banner allowing them to:

• accept all cookies;
• reject non-essential cookies;
• manage preferences by category.

Only strictly necessary cookies are active by default.

Users may withdraw or modify consent at any time through the cookie settings tool.

Disabling cookies may affect website functionality.

Purpose of Processing

CINCO uses personal data for:

• providing and maintaining the Services;
• processing orders and payments;
• managing accounts;
• customer support;
• improving website performance;
• analytics and reporting;
• marketing and advertising;
• fraud prevention and security;
• legal compliance.

Disclosure of Personal Data

Personal data may be shared:

• with Shopify and service providers (data processors);
• with payment providers, logistics partners, analytics and marketing platforms;
• with affiliates and partners;
• when required by law;
• in business transactions;
• with user consent.

Legal Bases for Processing

Under GDPR, processing is based on:

• contractual necessity;
• legal obligations;
• legitimate interests;
• user consent.

Users may withdraw consent at any time.

International Transfers

Personal data may be transferred outside the user’s country.

Where required, CINCO relies on:

• Standard Contractual Clauses;
• recognised legal safeguards;
• adequacy decisions where applicable.

User Rights

Depending on jurisdiction, users may have the right to:

• access their data;
• correct inaccuracies;
• request deletion;
• restrict processing;
• object to processing;
• request portability;
• withdraw consent;
• opt out of marketing or data sharing.

Additional rights may apply under:

• CCPA;
• Shine the Light law;
• PIPEDA;
• LGPD;
• APPI.

Security and Retention

CINCO implements appropriate safeguards but cannot guarantee absolute security.

Data is retained only as long as necessary for legal, operational, and contractual purposes.

Children’s Data

The Services are not intended for children. CINCO does not knowingly collect data from minors without proper consent.

Third-Party Links

CINCO is not responsible for third-party websites or their privacy practices.

Changes to This Policy

CINCO may update this Policy at any time. Updates are effective upon publication.

Contact

For any questions or to exercise your rights:

Furtado e Pereira, LDA
Email: customer@cinco-store.com
Website: https://pt.cinco-store.com